Sr. Operational Excellence Manager

Be Part of a Legacy Bigger Than the Game

At Al-Qadsiah Club we create more than teams! We’re crafting a legacy that goes beyond the game, making an impact both on and off the field. Driven by ambition, synergy, and innovation, we aim to inspire generations, while shaping the future of Saudi sports.

This is more than just a job! It’s an opportunity to be part of something larger than yourself. At Al-Qadsiah, you’ll play a key role in shaping our legacy, contributing to the nation’s sports vision, and making history every step of the way.

Overview : The Senior Manager – Operational Excellence is responsible for driving a culture of efficiency, compliance, and continuous improvement across all operational areas of Al-Qadsiah Club. Reporting directly to the Director of Operations, this role provides strategic oversight on policies, processes, and controls, ensuring that the club’s operations are sustainable, scalable, and aligned with long-term strategic goals. The position will oversee policy development, budgeting, business planning, risk management, quality assurance, and operational controls, while also preparing the club for future growth and operational resilience.

Key Responsibilities : Governance, Policies & Procedures

Develop, implement, and maintain operational policies, procedures, and governance frameworks to ensure consistency and compliance across all departments.

Regularly review and update policies to reflect best practices, SAFF / SPL regulations, and Ministry of Sport requirements.

Ensure policies are effectively communicated, embedded, and monitored.

Strategic Planning & Budgeting

Lead the development of the Operations Department’s annual business plan in alignment with the club’s strategic objectives.

Drive the preparation and monitoring of operational budgets, ensuring cost efficiency and resource optimization.

Support the Director of Operations in financial forecasting and aligning operational expenditures with approved budgets.

Performance Management & KPIs

Establish, monitor, and report on department-level KPIs to track performance, efficiency, and quality.

Develop dashboards and reporting tools to provide transparent performance insights to leadership.

Ensure accountability and continuous improvement through measurable outcomes.

Quality Assurance & Risk Management

Develop and oversee a quality assurance framework to ensure high standards across facilities, fan experience, retail, and logistics.

Identify operational risks and gaps, implementing mitigation strategies and control measures.

Conduct regular risk assessments and escalate critical issues to senior leadership.

Ensure compliance with ISO, QMS, and other relevant quality frameworks where applicable.

Business Continuity & Resilience

Develop and implement a Business Continuity Plan (BCP) to safeguard operations during disruptions.

Lead scenario planning, simulations, and readiness exercises to ensure operational resilience.

Coordinate with IT, Safety, and Security teams to integrate contingency planning across the club.

Operational Enhancements & Controls

Identify opportunities for process optimization and lead operational excellence projects across multiple departments.

Implement internal controls to safeguard assets, reduce waste, and prevent operational risks.

Introduce new systems, digital tools, and methodologies that improve operational governance and effectiveness.

Support large-scale projects (e.g., High Performance Center, facility upgrades, retail enhancements) ensuring readiness, quality, and compliance.

Leadership & Collaboration

Act as a key advisor to the Director of Operations on operational risks, efficiencies, and business improvements.

Mentor and guide department managers and staff to embed a culture of excellence and accountability.

Partner with cross-functional teams (Finance, HR, Safety, IT, Facilities, etc.) to ensure seamless operations.

Engage with external vendors and contractors to ensure alignment with club standards and operational goals.

Requirements Qualifications & Experience :

Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field (Master’s preferred).

10–12 years of progressive experience in operations, governance, and quality management, with at least 4–5 years in a senior leadership role.

Strong expertise in policy and procedure development, budgeting, risk management, and business continuity planning.

Proven experience leading operational excellence initiatives, preferably within sports, facilities management, or complex organizations.

Certification in Lean Six Sigma, Operational Excellence, or similar frameworks preferred.

Knowledge of quality management systems (ISO 9001, QMS, risk frameworks) is essential.

Strong financial acumen with hands‑on experience in budget development and management.

Exceptional leadership, analytical, and stakeholder management skills.

Key Competencies :

Strategic and analytical mindset.

Strong understanding of governance, risk, and compliance.

Proven ability to design and implement operational controls and KPIs.

Effective in policy writing, process standardization, and reporting.

Skilled in business continuity and crisis management.

Strong leadership and interpersonal skills with the ability to influence across all levels.

Commitment to operational excellence, innovation, and sustainable improvement.

Benefits Why Join Al-Qadsiah?

Be Part of the Legacy :

Join a club that’s redefining the future of Saudi sports, striving to lead the competition and set new standards of excellence.

Experience the Culture :

Thrive in an environment that values quality, accountability, diversity, synergy, innovation, and ambition, while embracing harmony. This is the Qadsiah Way.

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