Talent.com
Technical Support Manager

Technical Support Manager

SscegyptWorkFromHome, Al-Qassim Province, Saudi Arabia
6 منذ أيام
الوصف الوظيفي

Responsibilities

  • Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.
  • Oversee all technical activities, including lighting design, project management, and technical support.
  • Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.
  • Collaborate with the sales team to understand client needs and deliver customized lighting solutions.
  • Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.
  • Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.
  • Monitor and evaluate the performance of the team, implementing improvements and training as necessary.
  • Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.
  • Manage project timelines, budgets, and resources to ensure successful project delivery.
  • Prepare and present technical proposals, reports, and documentation to clients and stakeholders.

Qualifications

  • Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.
  • Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.
  • Extensive knowledge of lighting products, technologies, and industry standards.
  • Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.
  • Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong problem-solving and analytical abilities.
  • Fluent in English.
  • Knowledge of Arabic is a plus.
  • Ability to travel occasionally to KSA for meetings and site visits.

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    إنشاء تنبيه وظيفي لهذا البحث

    Technical Manager • WorkFromHome, Al-Qassim Province, Saudi Arabia