Talent.com
Tele Case Manager

Tele Case Manager

Maximus KSA | ماكسيموس السعوديةRiyadh Region, Saudi Arabia
8 منذ أيام
الوصف الوظيفي

Get AI-powered advice on this job and more exclusive features.

At Maximus, we believe in empowering individuals to achieve social inclusion and financial independence through meaningful support and guidance. We are seeking a Tele-Case Manager to join our growing team — a professional who is passionate about making a difference in people’s lives while leveraging technology to deliver remote support.

About the Role

As a Tele-Case Manager, you will manage a caseload of beneficiaries remotely — guiding, motivating, and supporting them through their empowerment journey via phone and digital platforms. You will help individuals overcome barriers, access social and employment services, and build sustainable pathways to independence.

You will play a key role in ensuring each beneficiary receives compassionate, high-quality guidance while meeting defined performance and contractual standards.

Key Responsibilities

  • Conduct remote assessments, eligibility checks, and motivational interviews.
  • Support beneficiaries in creating tailored action plans aligned with training, employment, and social inclusion goals.
  • Provide digital guidance and technical support through online tools and platforms.
  • Identify employment barriers and refer beneficiaries to appropriate services.
  • Monitor progress, maintain regular follow-ups, and ensure accurate documentation in Maximus systems.
  • Collaborate closely with team members, employer services, and NPO partners.
  • Uphold Maximus’s values of integrity, professionalism, and customer focus in all interactions.

Qualifications & Knowledge

  • Bachelor’s degree in Social Work, Human Services, or a related field.
  • Understanding of case management practices and digital engagement tools.
  • Tech‑savvy with experience using CRM or ATS systems.

    • Skills & Attributes

  • Excellent communication, active listening, and relationship‑building skills.
  • Strong customer service mindset and a compassionate approach.
  • Ability to manage caseloads independently, with resilience and adaptability.
  • Detail‑oriented, ethical, and committed to continuous learning.

    • Experience

  • Minimum 1 year of case management experience, preferably within employment or social services sectors.

    • Benefits

    At Maximus, you’ll be part of a purpose‑driven organization that values integrity, innovation, and inclusion. We offer continuous development opportunities, a collaborative culture, and the chance to make a lasting social impact — all while working in a modern, digital‑first environment.

    Why Join Us

    We offer a nurturing work environment that fosters professional growth, encourages innovative thinking, and values diversity and inclusivity.

    Seniority level

  • Associate

    • Employment type

  • Full‑time

    • Job function

  • Other
  • Human Resources Services

    • Get notified about new Case Manager jobs in Riyadh Region .

    #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Manager • Riyadh Region, Saudi Arabia