Incident Manager
TAWANTECHRiyad Al Khabra, Al-Qassim Province, Saudi Arabia23 منذ ساعات
الوصف الوظيفي
Description
About the Role
We’re looking for an experienced Incident Manager to lead and manage Tier 1 and Tier 2 IT operations , ensuring timely incident detection, escalation, and resolution across core banking and financial systems. This role ensures minimal disruption, quick recovery, and a culture of proactive service management.
Key Responsibilities
Incident Management
- Lead the end-to-end incident management process to ensure fast response and business continuity.
- Coordinate with technical, business, and vendor teams during critical incidents.
- Conduct root cause analysis (RCA) and ensure preventive measures are implemented.
- Communicate incident status, impact, and resolution progress to stakeholders.
- Track SLAs and KPIs to ensure compliance with service standards.
إنشاء تنبيه وظيفي لهذا البحث
Manager • Riyad Al Khabra, Al-Qassim Province, Saudi Arabia
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