Manager - Customer Support Solutions

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully. Responsibilities

8+ years of experience in customer support solutions within the banking industry Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements. Proven experience in managing platform lifecycle, enhancements, UAT / IAT, go-lives, and SLA-based support operations. Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM) Qualifications

Bachelor’s Computer Science, Information Technology or any other relevant field. Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile / Scrum Practitioner, Customer Experience / Digital Product Certifications (e.g., CCXP, , HDI-SM ) would be a plus

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