Reservation Agent

Responsibilities

• Handle enquiries for bookings viphone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe 24 hours) following hotel reservations policy.
• Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office as required especially with guest check in and check out during peak periods of activity.
• Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.

Qualifications

Your team and working environment

Sofitel Shahd AlMadinah boasts a landmark location in the center of Madinah a short walk from the northern entrance of the AlMasjid anNabawi. The property features 469 keys including the most luxurious suite in Madinah two and threebedroom suites three dining outlets an executive lounge two meeting rooms and a fitness center with a gym stand out as a beacon of modern luxury and French savoirfaire blending the brands unique sense of joie de vivre with the very best of the local.

Remote Work

No

Employment Type

Fulltime

Key Skills

Intelligence, Corporate, Irrigation, Investment, AC Maintenance, Contract Administration

Experience

years

Vacancy

#J-18808-Ljbffr