Collections and Claims Assistant Manager KSA

Function

Supply Chain

Reports to

Arabia Contract to Cash and Stock Management Lead

Scope

Local

Location

Riyadh, KSA

Terms & Conditions

Full time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose : to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. Ensure operational excellence in the end‑to‑end cash collection and claims management cycle. It will have supervisory responsibilities for the Riyadh cash & claims team as well as managing two customer accounts. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts. You’ll be part of a team that believes in doing work that matters — for people and the planet.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Supervising a team of 3 cash and claims specialists in Riyadh
• Proactively tracking open invoices to manage the Days Sales Outstanding (DSO)
• Accurate and timely claims analysis and settlement with customers
• Ensure compliant and reconciled customer accounts
• Managing open items and aged balances to tackle disputes or risks to collection
• Cross-functional interactions with sales and logistics teams
• Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

Skills

Leadership

Critical SOL (Standards of Leadership) Behaviors

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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