SAP Cloud CRM Expert

Overview

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The SAP Cloud CRM Expert is responsible for leading the delivery and optimization of SAP Customer Experience (CX) solutions across Sales, Service, and Marketing domains. This role includes full-cycle implementation of SAP Sales Cloud, Service Cloud, and (if applicable) Marketing Cloud. The candidate will lead functional design, manage integrations, and ensure solutions align with customer engagement strategies and business KPIs. The role includes client interaction, cloud architecture alignment, process mapping, team leadership, and technical coordination across SAP BTP and SAP Integration Suite. A strong understanding of customer journey management, lead-to-cash and case-to-resolution processes is expected.

Key Responsibilities

• Lead end-to-end implementation of SAP Sales Cloud and Service Cloud solutions
• Facilitate workshops and define business process alignment for sales and service
• Configure standard functionality including leads, opportunities, visits, tickets, SLAs, and workflows
• Oversee implementation of Marketing Cloud capabilities like segmentation, campaigns, and personalization (if in scope)
• Integrate SAP Cloud CRM with S / 4HANA, ECC, and 3rd-party platforms via SAP Integration Suite (CPI)
• Manage data modeling, authorization roles, and extension using BTP / SDK
• Ensure solution scalability and user experience across mobile and desktop environments
• Supervise testing, training, cutover, and hypercare activities
• Maintain documentation, conduct risk assessment, and manage cloud releases
• Support customer enablement and cloud operations strategy

Qualifications & Skills

Education & Certifications

Experience

Technical & Functional Skills

Sales Cloud : Leads, Opportunities, Activities, Territory & Visit Management

Soft Skills

Work Environment & Conditions

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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