Account Manager

Overview

CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You can work from anywhere in Saudi Arabia, however, you are expected to travel to our client office within Saudi Arabia whenever needed. At Digital Media Solutions, we partner with universities to amplify their research impact and brand visibility by delivering engaging and effective communication solutions. For our strategic engagement in Saudi Arabia, we are seeking an Account Manager who will combine project governance with client relationship management, ensuring seamless execution and an outstanding client experience. This role requires someone with strong project management expertise, proven client handling skills, and the ability to serve as the on-ground representative of our organization in Saudi Arabia. The individual will own delivery timelines, budgets, and client satisfaction, bridging internal production teams with client stakeholders to ensure alignment, accountability, and trust. Please note : This is a contractual role based in Saudi Arabia for a period of 1 year.

Responsibilities

Develop and oversee detailed project plans, schedules, and timelines for long-term engagements.

Monitor project budgets, financials, and margins; identify risks and cost drains and implement corrective measures.

Ensure timely invoicing, milestone tracking, and financial reporting.

Standardize protocols and SOPs to minimize errors and ensure consistency in delivery.

Identify and mitigate operational risks while driving continuous improvement initiatives.

Collaborate with project leads on capacity planning, vendor onboarding, and resource allocation.

Serve as the primary on-ground point of contact for client stakeholders, ensuring trust, transparency, and satisfaction.

Organize regular client meetings to gather feedback, strengthen relationships, and align on expectations.

Handle client queries and concerns with empathy and ensure prompt resolution or escalation where needed.

Provide accurate information and set realistic expectations for project deliverables.

Maintain client health metrics and conduct regular project reviews to ensure high satisfaction.

Navigate cultural and language considerations to enable smooth communication between client stakeholders and internal delivery teams.

Act as the liaison between client stakeholders and internal teams (content, design, marketing, BI, operations).

Translate client requirements into actionable tasks for internal teams and ensure timely execution.

Oversee day-to-day operations, ensuring workloads are distributed efficiently and operational challenges resolved quickly.

Drive collaboration across teams to deliver consistent, high-quality outcomes.

Qualifications and Prerequisites

The applicant should have a Master’s or Higher degree in a STEM / HSS field.

Native Arabic fluency and strong English language skills.

2-3 years of experience in customer servicing and management in an academic setting.

Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, you will have only one virtual interview with the team.

Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates.

Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently.

Documenting work that brings everyone on the same page.

Maturity to choose between synchronous and asynchronous collaboration.

Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status.

About CACTUS Established in 2002, CACTUS is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

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