Service Engineer

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe. Worldwide sales exceed €1.84 billion in 2022, and our workforce is more than 7,000 strong. The position The Service Specialist EEMEA ensures an excellence level of service, consultancy and support to our partners and affiliates within the EEMEA area, by providing service training, technical product information updates, second level of technical support, troubleshooting and on-site activities on key strategic markets. Responsibilities Provide both theoretical and practical instrument service training to the EEMEA partners and other relevant external stakeholders Provide remote and on-site second level of technical support and troubleshooting to distributors. Provide on-site service support to our partners for any first installation in their countries. Organize follow up visits to selected countries when required Support distributors and affiliates with a consultancy approach in organizing and improving their local service structure Adopt and implement Corporate Service initiatives into the EEMEA region Support internal stakeholders on instruments technical requirements Act as primary contact for the manufacturer on quality and performance issues, complaints, parts list maintenance and warranty parts returns Follow defined ISO guidelines and enter Service Reports in SAP when required. Follow SOPs for Service Department Support IT Specialist on technical assistance, setting the hardware architecture, security and remote connectivity needed for the correct implementation of Werfen IT solutions Share technical product information updates with all pertinent stakeholders. Organize service meetings and conference calls with our partners and affiliates to share information and align main services strategies and actions Regularly upload and update internal communication channels with relevant documentation such as manuals, factory technical bulletins and other relevant materials and resources to technically support Distributors and Affiliates Attend international meetings with Manufacturing Service Team to remain current on technical updates, best practices, Service Strategy and Corporate projects Keep the EEMEA Team updated on key service projects, actions and initiatives. Cooperate with other internal representatives to support EEMEA and Company’s commercial strategy. Qualifications Education :

Master’s Degree in Biomedical Engineering or similar within the scientific / technological area. Experience Experience in the IVD and / or Healthcare sector is mandatory. Minimum 2 years of work experience in a Service Department in a multinational Company. Additional Skills / Knowledge Knowledge of Autoimmunity is a plus. Minimum knowledge of mechanical and electronic. Knowledge of IT to support the implementation, training, and troubleshooting of middleware solutions is a plus. Project Management. English proficiency is a must. SAP and Microsoft knowledge. Skills & Capabilities Flexibility & adaptability Attitude to change and continuous improvement Customer-centric approach Communication Problem Solving Organizational skills & Time Management Teamworking. We are an Equal Opportunity / Affirmative Action Employer M / F / D / V.

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