Overview
We are seeking a technical and customer-focused Onboarding Engineer to join our growing team. This role is central to our customer success mission, responsible for the end-to-end technical integration of new clients into COGNNA's security monitoring Platform. The ideal candidate is a hands-on expert with major SIEM / Security platforms and possesses deep system administration skills across both Linux and Windows environments, enabling them to independently troubleshoot and resolve complex integration challenges.
Responsibilities
Client Onboarding & Implementation :
- Lead the technical onboarding process for new customers, from initial kick-off to full operational status.
- Integrate customer log sources (e.g., firewalls, servers, cloud platforms, applications) with our security data lake.
- Develop and configure custom parsers and data connectors to ensure accurate data ingestion and normalization.
System Administration & Troubleshooting :
Utilize deep expertise in Linux and Windows Server to troubleshoot agent installations, log forwarding configurations, and connectivity issues directly on customer systems.Act as the primary technical resource for diagnosing and resolving complex infrastructure and OS-level issues that impede data collection.Contribute to the continuous improvement of our onboarding processes, creating documentation and automation scripts to increase efficiency.Security Advisory & Customer Success :
Serve as a trusted technical advisor to clients during the onboarding phase, providing guidance on logging best practices and security architecture.Work closely with the Security Operations Center (SOC) and account managers to ensure a seamless handover of clients upon successful onboarding.Requirements
Experience :
Hands-on experience in a technical cybersecurity role (e.g., SOC Engineer, SIEM Engineer, Security Consultant).3+ years with direct responsibility for technical implementation or support.Proven experience managing and troubleshooting both Linux (e.g., Ubuntu, CentOS) and Windows Server environments in a production setting.Technical Skills :
SIEM : Expertise with major SIEM platforms. Experience with systems like Splunk, Microsoft Sentinel, Elastic Search, or QRadar is essential.Operating Systems : Deep proficiency in system administration, log management, and troubleshooting across Linux and Windows.Scripting : Proficiency in at least one scripting language (e.g., Python, Bash, PowerShell) for automation and parsing.Security Concepts : Strong knowledge of network security architecture, cloud security (AWS, Azure, GCP), and security devices (Firewalls, IDS / IPS, EDR).Soft Skills :
Exceptional problem-solving skills with the ability to work independently.Strong communication and interpersonal skills, with an ability to articulate technical concepts to diverse audiences.A proactive, detail-oriented, and self-motivated work ethic.Benefits
Impact that Matters – Build products that shape the future of cybersecurity and protect organizations globally.On-Site Collaboration – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts.Continuous Growth – Access to certifications, trainings, and opportunities to sharpen your expertise.Ownership Mindset – Benefit from our ESOP program and grow with COGNNA’s success.Culture of Trust – We empower talent, encourage ownership, and celebrate real outcomes.#J-18808-Ljbffr
