Software Engineering Manager - Sustaining Engineering

Overview Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is founder led, profitable and growing. This globally distributed company has 1100+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Software Engineering Manager for Sustaining Engineering who is passionate about open source software, Linux and cloud computing. Location : This is a globally remote role, unless specified otherwise. Sustaining Engineering is a business critical team that continuously improves open source software by resolving defects reported by customers. The software stack ranges from the kernel to user space applications and IaaS platforms. This role leads one of our regional teams and reports to the global Director of Sustaining Engineering. Our customers build large-scale mission-critical infrastructure and applications on Ubuntu and open source. Sustaining Engineering solves problems for customers and benefits the wider Open Source community. The team is distributed across time zones and supports work-life balance and ongoing development of each team member.

The role entails

Manage and lead a distributed team of engineers

Hire, coach, mentor, provide feedback and career development guidance to your team

Manage & measure key performance indicators (KPIs), and training

Support timely delivery of bug fixes, patches, and other technical solutions to address business needs in a variety of technology fields, including but not limited to Ubuntu, OpenStack, Ceph, Kubernetes, Juju & MAAS

Demonstrate the very best of Canonical in customer interactions

Set and manage expectations with other engineering teams, senior management, and external stakeholders

Advocate and advance modern software development practices

Grow a healthy, collaborative engineering culture in line with the company value

Collaborate with other teams in the organisation

Work from home with global travel up to 10% for internal and external events

What we are looking for in you

Professional software delivery experience using C, C++, Go, Python, or similar

You are knowledgeable and passionate about software development

Leadership experience displaying ability to organise and prioritise complex problem resolution and bug fixes

Experience with version control systems such as git

Experience with debugging tools such as gdb, crash or other

Demonstrated strong commitment to testing methodologies and maintainable code quality

Excellent communication skills in the English language, both verbal and written

Experience with Linux, with a preference towards Ubuntu

Experience with Open Source and Open Source Business Models

People management experience in a support organisation is a strong plus

What we offer colleagues

Distributed work environment with twice-yearly team sprints in person

Personal learning and development budget of USD 2,000 per year

Annual compensation review

Recognition rewards

Annual holiday leave

Maternity and paternity leave

Employee Assistance Programme

Opportunity to travel to new locations to meet colleagues

Priority Pass, and travel upgrades for long haul company events

About Canonical Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence. In order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

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