Network Engineer - Operations (Managed Services Engagement)

Our Culture : At Hulool Zaintech for Information Technology we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer‑centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the Hulool Zaintech family. Our Code of Conduct At Hulool Zaintech for Information Technology we strictly adhere to our code of conduct, which is there to serve as a moral compass, offering a framework for responsible behaviours and enabling ethical choices that cultivate positive relationships and a better future. It also outlines policies, standards, and procedures for our global operations, promoting integrity and ethical excellence across the countries we engage with. Every year, all employees are required to review, comprehend, confirm, and adhere to the code of conduct. Additionally, all newly hired employees are subject to the same as part of their onboarding process.

We are seeking a highly skilled and dedicated Network Engineer to join our Managed Services team. The successful candidate will be deployed on-site at the client’s premises to support, operate, and maintain complex enterprise network environments. This role requires deep technical expertise, hands‑on operational skills, and the ability to work in a high‑demand managed services environment.

Duties and Responsibilities :

Operate, monitor, and troubleshoot enterprise network systems to ensure high availability, optimal performance, and security.

Provide proactive maintenance and incident resolution to maintain network stability.

Collaborate with internal and client teams to resolve escalations and implement approved network changes.

Participate in network change control processes and support 24 / 7 operations as required.

Maintain accurate documentation of configurations, procedures, and operational activities.

Provide on‑site and remote troubleshooting to resolve network and system issues.

Provide regular status reports to supervisors and project managers.

Deliver proactive technical support for major accounts, ensuring high customer satisfaction.

Perform preventive maintenance tasks to avoid downtime.

Deliver knowledge transfer sessions and hands‑on training for client teams.

Implementation & Upgrades

Install and configure new products, applying performance optimization and security best practices.

Supervise and execute migrations of existing solutions, including required updates and upgrades.

Perform full implementations, proof‑of‑concepts (POCs), and provide necessary technical documentation.

Ensure smooth administration of systems to maintain service availability for authorized users.

Testing, Documentation & Reporting

Conduct integration testing and validation of applications, systems, and network solutions.

Prepare comprehensive documentation for implemented products, configurations, and processes.

Provid Technical Assistance & Client Support

Provide on‑site and remote troubleshooting to resolve network and systems issues.

Provide regular status reports to supervisors and project managers.

Deliver proactive technical support for major accounts, ensuring high customer satisfaction.

Perform preventive maintenance tasks to avoid downtime.

Deliver knowledge transfer sessions and hands‑on training for client teams.

Required Technical Expertise

Hands‑on operational experience with the following is essential : Cisco Collaboration Suite : CUCM, UCCX, IM&P, CUC, Expressway‑E & C

Cisco Voice Gateways

Cisco ISE and Cisco DNA Center

Cisco Wireless LAN Controllers (WLC) : 5500 & 9800 series

Cisco Routing & Switching

Cisco Imagicle Recording

F5 Load Balancers : GTM, LTM

Riverbed Steelhead & SCC

Orion SolarWinds Monitoring

Additional desirable knowledge : Network security solutions (Firewalls, NGFW, WAF – Cisco, Fortinet, Palo Alto) Wireless infrastructure design and optimization Software Defined Networking (SDN) concepts and implementation Network monitoring and performance management tools.

Qualifications

Bachelor’s degree in Computer Engineering, Telecommunications, Information Technology, or a related field.

5+ years of experience in network operations, support, and implementation roles.

Strong analytical, problem‑solving, and troubleshooting skills.

Cisco certifications (CCNP, CCIE) are highly desirable.

Experience in Managed Services environments is preferred.

Excellent communication skills with the ability to work effectively with diverse teams.

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