Principal Enablement Specialist

The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, desire, and ambition to keep pushing the envelope, overcoming hurdles, and challenging the status quo to find better ways. You will experience these qualities of passion, pride, and aspiration through our career development programs, community service projects, and social events that foster fun and relationship building across our global community.

The Role

Reporting to the Director of Professional Services, the Principal Customer Enablement Specialist will provide full-time, on-site software engineering support to one of AspenTech’s largest and most strategic customers in the Middle East.

This critical role aims to drive the customer’s operational excellence by optimizing workflows and enhancing project efficiency through tailored customization of AspenTech’s proprietary software for Seismic Processing & Imaging (SP&I). As a trusted advisor, you will collaborate closely with the customer to identify their unique challenges and deliver innovative solutions that ensure long-term success and value. This is an exciting opportunity to make a direct, meaningful impact on both our customer’s success and AspenTech’s growth in the region.

Your Impact

• Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
• Assist with troubleshooting complex technical and engineering problems reported by the customer using AspenTech’s proprietary software.
• Responsible for escalating customer issues and driving resolution cross-functionally within AspenTech.
• Adhere to contractual obligations and communicate potential gaps to management.
• Provide timely reporting on KPIs for operations, financial, and corporate requirements.
• Collaborate with other AspenTech functions to develop and maintain business opportunities.
• Develop strong relationships with customers to understand their business needs and challenges.
• Collaborate with R&D and Product Management on error reporting, software patch installation, and testing.
• Develop applications and modules using AspenTech SDK to extend or add functionalities to existing software.
• Work with R&D and customers to customize AspenTech SP&I applications for efficient operation within the customer’s ecosystem.
• Set up auto-test environments in collaboration with R&D and customers.
• Support Docker installations and configurations for SP&I utilities.
• Assist with Kubernetes setup for SP&I utilities.
• Add UGE queuing support to SP&I utilities in collaboration with R&D and customers.

What You'll Need

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