Manager - Digital Transformation Excellence

Role Purpose

The Business Manager serves as a trusted partner to the Chief Digital Transformation Officer, ensuring smooth execution of the CDTO’s day-to-day priorities and the broader TIDES function. This role drives discipline in planning, execution, and follow-up by managing the CDTO’s calendar, orchestrating the Rhythm of Business (ROB), capturing meeting decisions, and coordinating cross-functional initiatives such as Learning Days and leadership forums. This role requires both strategic insight and operational rigor - combining the ability to translate vision into execution with the capacity to anticipate needs, manage complexity, and enable the CDTO and leadership team to perform at their best. Key Accountabilities

Rhythm of Business (ROB)

Design, coordinate, and lead ROB cycles (MBRs, QBRs, townhalls, AMAs, leadership forums). Ensure a disciplined cadence that drives alignment, accountability, and effective decision-making across the organization and leadership team.

Strategic Initiative Leadership

Partner with the CDTO to incubate, scope, and deliver high-impact cross-functional initiatives (e.g., transformation programs, offsites, cultural initiatives). Ensure initiatives are structured, resourced, and delivered with measurable business outcomes.

Calendar & Meeting Management

Manage and prioritize the CDTO’s calendar with a strategic lens — ensuring focus on the highest-impact engagements. Prepare agendas, briefing notes, and pre-reads; capture and track actions to closure.

Content Creation & Reporting

Develop executive-ready communications including presentations, board packs, memos, and strategic reports. Act as the communication bridge between the CDTO, leadership team, and business units.

Execution & Operations

Track strategic commitments, risks, and interdependencies to ensure seamless delivery of the CDTO’s priorities. Drive end-to-end accountability for special projects and critical initiatives.

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