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Client Relationship Management - Construction

Client Relationship Management - Construction

SA002 Marsh Saudi Arabia Insurance & Reinsurance BrokersOlayya,Riyadh
3 منذ أيام
الوصف الوظيفي

Description :

Saudi Arabia Construction Practice

Location : Riyadh, Saudi Arabia

Responsibilities of Regional Construction Practice – Assistant Vice President

The role is join the Marsh Construction team located in Riyadh, situated in Saudi Arabia with a fantastic opportunity to grow with the business and build on specialist knowledge.

The Construction team currently comprises 3 members in Kingdom & a multinational team of 13 employees responsible for development, placement and servicing of construction business (infrastructure, mixed use, oil, gas, petrochemical and power) throughout the Kingdom. The team collaborates with colleagues from Marsh’s regional organization, its extensive retail network and other global energy hubs to provide specialist client servicing capabilities, world-class product solutions and access to local markets.

Client Servicing

Develop a strong understanding of our clients’ business, strategic priorities, risk strategies and risk management needs and develop innovative approaches to unique client needs.

Risk management advisory and guidance to clients, including risk identification, contract reviews and liaising / negotiating terms with various project stakeholders

Implement and maintain a quality service plan and regular open items reports.

Responsible for maintaining quality in all area of client deliverables.

Build and maintain client relationships and become the primary co-contact for clients, along with the branch client executive

Makes recommendations to clients regarding additional products & services as solutions to clients’ risk issues.

Keeping business numbers and forecasts accurately updated in MarshForce.

Responsible for ongoing service and communication with client, including promoting client / insurer relationship as needed, executing contracted services, and performing contract reviews

Contribute to retention through effective risk solutions and excellence in service

Ensure all back office activities are complete, included but not limited to MarshForce management, complete accounting paperwork, filing of client / project documents

Broking and Placement

Collect exposure information and underlying coverage requirements from clients

Coordinating with all internal and external stakeholders in Saudi and internationally to ensure timely delivery of slips, quotations, certificates, policies and invoices

Review and process underwriting information, prepare and submission of Slip to

Compilation / Comparison of the terms received from underwriters , within the regulatory scope

Presentation of terms to the client

Effecting the placement with the short listed insurer / reinsurer and obtaining follow support (where required)

Responsible for the execution of the placement strategy in accordance with client instructions

Business Development

Maintain an active sales funnel and help to drive construction revenue growth

Identifying prospective clients

Preparation of presentations

Preparation of reports and RFP responses to tenders (with input from specialists within the global network where required) working to tight timeframes

Creates & participate in presentations to existing clients and prospective clients

Look for any cross selling opportunities

Helping develop marketing collateral such as brochures, mailers, etc.

Training and Capabilities Development

Working with the construction team and other subject matter specialists to develop training materials for internal and external stakeholders on all matters related to construction clients

Knowledge, Skills and Abilities

Education Relevant college / university degree required, engineering background preferred

Experience

Experienced as a client advisor, client executive, or account manager with broking expertise or reasonable industry experience

Knowledge and skills (general and technical)

Strong work ethic, detailed oriented and proactive

Excellent communication and interpersonal skills

Good relationship builder, both with clients and internally

Team Player

Organised with problem solving ability

Other requirements

Sets transformational business goals

Acts for long-term client satisfaction

Willing to constantly learn and grow with the business