Field Service Engr II

The Senior Field Service Engineer is responsible for providing on-site support for technical installations, troubleshooting, testing & commissioning and repairs of complex products and systems. This role involves frequent customer interaction for problem resolution and fostering customer satisfaction through effective service delivery.

• Technical Expertise : Demonstrate extensive knowledge of the products and services offered, providing Testing & Commissioning, engineering, programming, designing maintenance, and repairs as needed.
• Field Support : Serve as the primary technical liaison between the company and customers, conducting field service calls and ensuring timely resolution of issues.Verify system functional performance to ensure proper operations according to contract requirements, shop drawings / sequence of operations, etc.Test, calibrate and verify system and peripheral devices (testing to be performed according to all applicable standards and codes.
• Demand Generation : Generates Leads from contracted sites, estimates support, and supplies quotes to customers on adds and extras identified or as requested.
• Diagnostics and Troubleshooting : Analyze and resolve customer issues by diagnosing malfunctions and recommending corrective actions.
• Training and Development : Mentor junior field service engineers and provide training to customers on product usage and maintenance.
• Documentation : Maintain detailed records of service work, including reports on equipment performance and recommendations for service improvement.
• Safety and Compliance : Ensure all activities are conducted in a safe and compliant manner according to company standards and governmental regulations.
• Education : Bachelor’s degree in “Electronics or Electrical “engineeringor Equivalent from an approved institution or reputable university.
• Experience : Minimum of 5-8 years in field service engineering or a similar role, with a proven track record of successful installations and maintenance of complex systems.
• BMS experience is mandatory (Honeywell BMS systems are preferred), other low current systems knowledge / experience will add value.
• Working knowledge and certifications of NFPA, ASHRAE Standards, Global and Saudi Building Codes.
• Understanding databases, ICT & Networks, Servers, RAID’s and PC’s.
• Ability to travel (up to 20%).

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