Collection Officer Trainee

Date Posted : Country :

Saudi Arabia

Location :

Otis Elevator Company Saudi Arabia Ltd, 1st Floor, Tower A, Al Malga Business Center, Anas Bin Malik Street, Al Malga, Riyadh, Saudi Arabia

Role Overview :

The role holder is responsible for customer follow‑ups, ensuring timely collection of dues, using company policies and available systems.

The role holder manages a designated portfolio, meeting monthly targets, including risks and reversals, with all customers followed and updated monthly on the designated company AR system.

Key Responsibilities :

• Provides management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad‑hoc management requests.
• Follows all relevant departmental policies, processes, SOPs and instructions to ensure work is controlled and consistent.
• Communicates with customers to follow‑up overdue accounts using all available methodologies (calls, e‑mails & visits).
• Reconciles accounts, understands customer disputes, and communicates internally with stakeholders to resolve disputes successfully.
• Updates the AR system for all handled customers, documenting actions taken per follow‑up.
• Submits invoices to customers when required, ensuring all necessary documentation is attached.
• Sends dunning letters to customers in accordance with company credit policy.
• Utilises Excel to prepare reports required for the handled portfolio.
• Organises follow‑up activities to support target achievement and continuous improvement.

Minimum Qualifications :

Good written and spoken English and Arabic is essential.

Additional Information :

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

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