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Assistant Operations Manager

Fifth Direction EstablishmentRiyadh Region, Saudi Arabia

7 منذ أيام

الوصف الوظيفي

Assistant Operations Manager – Coffee Shop

Location : Riyadh, Saudi Arabia

Department : Operations

Key Responsibilities

1. Branch Operations Management

Oversee daily operations across all branches to ensure smooth functioning.
Monitor cleanliness, hygiene, and maintenance standards in all outlets.
Ensure all branches follow company SOPs for food, beverage, and customer service.
Support store managers in managing schedules, inventory, and staffing.

2. Quality & Service Control

Conduct regular branch visits to check coffee quality, presentation, and customer service.

Ensure all baristas follow proper coffee preparation and calibration standards.

Address and resolve customer complaints promptly and professionally.

Maintain consistency in product quality and service across all locations.

3. Staff Supervision & Training

Supervise branch supervisors and staff to ensure adherence to policies.

Support HR in staff training, performance evaluations, and team development.

Motivate team members and maintain positive work culture.

Ensure proper communication between branches and management.

4. Inventory & Cost Control

Monitor inventory levels and prevent wastage.

Coordinate with the purchasing team for supplies and equipment needs.

Review daily sales, expenses, and consumption reports to ensure cost efficiency.

Assist in implementing cost-control and loss-prevention measures.

5. Reporting & Coordination

Prepare daily and weekly operations reports for management review.

Support the Operations Manager in implementing new strategies and initiatives.

Coordinate between different departments (HR, Finance, Purchasing, etc.) for smooth operation.

6. Compliance & Safety

Ensure compliance with local health, safety, and hygiene regulations.

Enforce company policies, code of conduct, and operational standards.

Skills

Qualifications & Skills

Bachelor’s degree in Business Administration, Hospitality, or related field.

Minimum 2–4 years of experience in operations (F&B or coffee industry preferred).

Strong leadership and team management skills.

Excellent organizational, problem-solving, and multitasking abilities.

Good communication skills in English (Arabic is an advantage).

Proficiency in MS Office and POS systems.

Ability to work flexible hours, including weekends if required.

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Assistant Manager • Riyadh Region, Saudi Arabia