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Application Service Manager (ASM) for Cloud Application Services- EMEA/MEE
Application Service Manager (ASM) for Cloud Application Services- EMEA/MEESAP • Riyadh Region, Saudi Arabia
Application Service Manager (ASM) for Cloud Application Services- EMEA / MEE

Application Service Manager (ASM) for Cloud Application Services- EMEA / MEE

SAP • Riyadh Region, Saudi Arabia
5 منذ أيام
الوصف الوظيفي

Application Service Manager (ASM) for Cloud Application Services – EMEA / MEE

Join SAP to lead the delivery of SAP Cloud Application Services (CAS) for customers across the Middle East, Europe, and Africa. This role reports to the CAS Delivery Center and requires a blend of technical expertise and customer‑facing leadership.

Job Details

  • Title : Application Service Manager (ASM) – Cloud Application Services
  • Location : Riyadh, Saudi Arabia
  • Expected Travel : approximately 30%
  • Employment Type : Full‑time – Regular Full‑Time

Key Responsibilities

  • Drive customer engagement and service excellence for CAS, ensuring high quality service delivery and end‑to‑end customer lifecycle support.
  • Act as a CAS subject matter expert to optimally configure, monitor, and support customer deployments.
  • Collaborate with cross‑functional teams to proactively identify opportunities for process improvement, adoption of new features, and CAS upsell.
  • Serve as the central point of communication across on‑prem and cloud teams, orchestrating end‑to‑end engagement and maintaining strong stakeholder relationships.
  • Manage budgets, service quality metrics, and growth initiatives across the CAS engagement portfolio.

    • Qualifications

  • Bachelor’s degree in IT, Business Management, Engineering, or a related field.
  • 6+ years of experience in customer account services, relationship management, or a similar role.
  • 3+ years of hands‑on experience in at least one SAP Solution Area (e.g., S / 4 HANA FI, MM, SuccessFactors, BTP).
  • 3+ years of global team leadership and proven project management experience.
  • Excellent documentation, communication, facilitation, and interpersonal skills.
  • Strong problem‑solving capabilities in complex environments and a customer‑orientation focus.
  • Proficiency in English and Arabic is required.

    • Where You Belong

    As part of the Adaptation Services Center (ASC) within the Cloud Application Services (CAS) team, you will support high‑quality services for our RISE customers in the post‑go‑live operations phase. The ASC is dedicated to delivering scalable cloud services and fostering a team ethos of collaboration, continuous learning, and inclusion.

    Equal Employment Opportunityh3>

    SAP is committed to Equal Employment Opportunity and provides accommodations for applicants with physical and / or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable legal requirements.

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