Remote Technical Support Representative

Position Overview

Remote Technical Support Representative

role at

MCI . MCI is a fast‑growing tech‑enabled business services company in the USA with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across industries such as healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs. MCI is committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to global success. Job Details

Employment Type : Full‑time Pay Type : Hourly Location : Remote Responsibilities

Respond to inbound technical support requests via phone, chat, or email. Diagnose and troubleshoot hardware, software, and network issues. Guide customers through step‑by‑step solutions and escape complex issues when necessary. Document all customer interactions accurately in the system. Maintain up‑to‑date knowledge of products, services, and support procedures. Ensure customer satisfaction by providing timely and effective resolutions. Follow company protocols and security guidelines when handling sensitive information. Collaborate with internal teams to improve support processes and customer experience. Meet performance metrics including resolution time, customer satisfaction, and attendance. Qualifications

Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language (written and spoken). Typing speed of 20+ WPM. High‑speed internet connection. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Pre‑Screening Requirements

Candidates

must

have prior call center experience and reside within 80 km of MCI’s office. A high‑speed internet connection, a quiet work environment, and experience working from home are also required. Compensation & Benefits

Competitive hourly wage based on experience. Health, dental, and vision coverage for employees and eligible dependents. Flexible paid time off and holidays. Performance and loyalty bonuses. Rice, clothing, laundry, and meal allowances. Employee shuttle services, company retreats, and off‑site events. Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and required to sit / stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and move or exert force up to 40 pounds. Reasonable Accommodation

It is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources. Diversity & Equality

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. We provide reasonable accommodation to qualified employees with protected disabilities in accordance with applicable laws. About MCI

MCI helps customers take on their CX and DX challenges differently, creating industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services. MCI is the holding company for a diverse lineup of tech‑enabled business services operating companies. MCI has more than 10,000 employees worldwide and serves a broad client portfolio. Employer Disclaimer

The purpose of the above job description is to provide potential candidates with a general overview of the role. It is not an all‑inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason. Seniority Level

Entry level Employment Type

Full‑time Job Function

Information Technology Industries

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