Information Technology Help Desk

We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems. Responsibilities

Provide technical support to end-users for hardware, software, and network issues, and productivity applications (e.g., Microsoft Office 365). Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, network, and video conferencing systems. Provide remote and in-person support to users, including those working offsite. Respond to user requests via phone, email, or chat. Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VoIP phones, routers, switches, and peripherals. Document IT processes and maintain asset inventory. Ensure compliance with company IT policies and procedures. Escalate unresolved issues to higher-level support or relevant departments. Create, manage, and deactivate user accounts and permissions using Active Directory, Office 365, Azure AD, and other systems. Assist with onboarding / offboarding IT tasks (device provisioning, email setup, permissions, etc.). Create basic IT documentation, guides, and tutorials for end-users. Self-motivated, organized, and able to prioritize multiple tasks. Excellent communication and interpersonal skills. Qualifications

Diploma or bachelor’s degree in IT, Computer Science, or related field. Proven experience in technical support or IT helpdesk roles. Minimum of 2 years of experience. Good knowledge of Windows OS, networking basics, and IP configuration. Ability to troubleshoot independently. Bilingual in Arabic and English; native Arabic speaker preferred. Seniority level

Entry level Employment type

Full-time Job function

Information Technology Industries

Construction and Broadcast Media Production and Distribution

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