Customer Success Manager, KSA

Overview

Customer Success Manager, KSA

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AltoVita Who We Are

AltoVita is a female‑founded, fully remote scale‑up delivering a multi‑award winning accommodation platform. Our team of 80 spans 26 countries, speaking 29 languages, and embodies tenacity, humility, and thoughtful care. What We Do

We enable enterprises to consolidate corporate housing through proprietary technology paired with a human‑centric approach. Our network includes 7 million+ verified properties, a four‑tier quality control process, and a cloud‑based bridge between fragmented property distributors and Global 2000 companies. About The Role

We seek a highly skilled Customer Success Manager to manage high‑volume housing association requests across KSA and UAE. Key Responsibilities

Manage incoming accommodation requests and present personalized housing options through AltoVita’s proprietary software. Reply to client enquiries promptly and offer thoughtful recommendations. Build strong relationships with relocation‑management consultants and hospitality partners. Support reporting on conversion figures and identify improvement opportunities. Maintain positive engagement with hospitality partners and participate in supplier meetings and trainings. Participate in property inspections to understand property quality (KSA / UAE Region).

Identify market gaps and collaborate with the Hospitality Growth team to keep our offering competitive. Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region. Proactively contribute to the community building hospitality operators and supply technology software (quarterly training sessions, content creation, events & conferences, in‑person visits). Assist in optimising AltoVita’s Customer Success technology and business development efforts in the KSA and UAE regions. Requirements

2+ years of experience in hotel reservations, corporate housing, global mobility, or relocation. Comfortable in a fast‑paced, entrepreneurial environment. Ability to work well under pressure and handle high‑stress situations with calm professionalism. Strong problem‑solving skills and ability to think on your feet. Self‑motivated, proactive and results‑driven. Occasional weekend on‑call rotation. Ways of Working

AltoVita is a fully remote team. We organise regular touch‑points, off‑sites, and trust each team member to make autonomous decisions. Founders empower independent decision‑making, and we expect the same from direct reports. Join Our Team

AltoVita values diversity and is an equal‑opportunity employer. Bring your authentic self to interviews and to the team. Benefits

Team‑first culture. Incredible growth and career advancement opportunities. Fully remote working environment. Wellness benefits and budget (gym memberships, home meal delivery, mindfulness apps). Work‑from‑home allowance to set up your home office. Generous vacation package to recharge or explore.

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