Quality and Training Manager

About the job Quality and Training Manager

One of our clients is in the Mobile Delivery Application Industry ie (DAAS) in Riyadh,Saudi Arabia, and is hiring for the position of Head of Quality and Training

Location : Riyadh

Years of Experience : 5 Years in a leadership role

Education : Bachelor's degree in a relevant field; advanced degree orcertifications (e.g., Six Sigma, Lean, ISO)preferred.

Notice Period : Immediate joiners or a maximum one-month notice period.

Applicants are requested to apply with their updated resumes and then click the following link to update their details to speed up the process of recruitment.

Head of Quality & Training - Job Description

Reports To : Shared Services Center Director

Department : Shared Service Center

About the company :

The company platform pioneered the on-demand service fulfillment model in the region, by establishing amassive customer-to-customer network through a generic chat-based ordering experience,allowing users to be creative and unconstrained in describing the service needed, and giving thecouriers the option to bid with their price they see fit, ensuring a fully scalable and self-regulatingmodel.

Role Summary

As the Head of Quality and Training, you will play a pivotal role in ensuring the highest standards ofquality and the continuous development of our workforce in the company. You will be responsible fordesigning, implementing, and overseeing quality assurance processes and training programs toenhance employee skills and optimize organizational performance.

Quality Assurance

Develop and maintain quality assurance standards, policies, and procedures across alldepartments.

Establish key performance indicators (KPIs) and metrics to measure and monitor qualityperformance.

Conduct regular audits, reviews, and inspections to identify areas for improvement and ensurecompliance with quality standards and regulations.

Collaborate with cross-functional teams to address quality issues, drive root cause analysis, and

implement corrective and preventive actions.

Training and Development

Design and implement comprehensive training programs to onboard new employees andenhance the skills and knowledge of existing staff.

Head of Quality & Training - Job Description

Identify training needs through skill gap analysis, performance evaluations, and feedbackmechanisms.

Develop training materials, manuals, and resources to support various learning modalities,including e-learning, workshops, and on-the-job training.

Partner with department heads to facilitate department-specific training initiatives andpromote a culture of continuous learning and development.

Performance Evaluation

Establish processes for evaluating employee performance against established quality standardsand job expectations.

Conduct regular performance reviews and provide constructive feedback to employees tosupport their professional growth and development.

Implement recognition and reward programs to acknowledge outstanding performance andencourage employee engagement and motivation.

Process ImprovementIdentify opportunities for process improvements and efficiency gains through data analysis,feedback mechanisms, and industry best practices.

Lead cross-functional teams to implement process enhancements, streamline workflows, andeliminate bottlenecks to optimize organizational performance.

Monitor and evaluate the effectiveness of implemented improvements and make adjustmentsas necessary to achieve desired outcomes.

Regulatory Compliance

Stay abreast of industry regulations, standards, and best practices related to quality assuranceand training.

Ensure organizational compliance with relevant regulatory requirements and certifications.

Collaborate with regulatory affairs and compliance teams to address compliance issues andmitigate risks associated with quality and training practices.

Requirements :

Bachelor's degree in a relevant field; advanced degree or certifications (e.g., Six Sigma, Lean, ISO)preferred.

Proven experience in quality assurance, training, or related fields, with a minimum of 5 years in aleadership role.

Strong understanding of quality management systems, methodologies, and tools.

Excellent communication, interpersonal, and leadership skills.

Demonstrated ability to design, implement, and evaluate training programs.

Proficiency in data analysis, process improvement, and project management.

Knowledge of regulatory requirements and compliance standards relevant to the industry.

Ability to work collaboratively across departments and influence stakeholders at all levels of theorganization.

Note : We thank all applicants for their interest however, only those short-listed candidates will be contacted .

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