Overview
Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.
The Professional Services Consultant works with clients and partners remotely and / or onsite on engagements of high complexity. The consultant can demonstrate his / her ability to participate in customer success from the pre-sales / scoping phase to project closure.
He / she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.
The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.
The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.
As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to :
- Mobile network signaling security – e.g. GTP, PFCP, SBA
- Mobile network RAN network security – e.g. RAN Security Gateway
- Carrier grade NAT solutions – e.g. NAT44, NAT64
- Improved monetization – Gi firewall services and Security
- Telco applications, API security, SecOps
- Virtualization and Orchestration
This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.
Responsibilities
Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc..Delivers knowledge transfer sessions for customer\'s staff on the relevant Fortinet security solutionsPlays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers\' requirements.Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP / GSMA, SASE in Telco spaceContributes to Professional Services collateral such as templates, methodologies, best practices or lessons learnedJob Requirements
8+ years’ experience in professional services, consulting, support or pre-sales roles.2+ years’ experience working in a telco sector, in professional services, consulting, implementation, or design rolesPrevious experience working for a Vendor would be a plusProficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.Deep and practical understanding of fixed and mobile networksThorough understanding of Telco Signaling protocols and services, especially around securitySolid understanding of general security and networking principals and technologies such as :Security infrastructure : Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control.Networking and management : switching, routing, load balancing, network management, OSS.In-depth industry knowledge, theoretical and practical understanding of :Functions and flows of MME, HSS, S / PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc..Knowledge of 3GPP standards – especially around GTP and PFCPRoaming security – GSMA IR.88, FS.20Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic ManagementIPv6 and SCTPUnderstanding of Application Security for software driven Telco architecturesAPI security5G SBAExposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco / MSSP use casesExperience in scripting and automation would be a plusExcellent presentation and technical documentation skillsExcellent troubleshooting skills with a systematic approach to problem solvingProven ability to work independently or lead a team in a collaborative environmentAbility to elicit cooperation from a wide variety of sources, including senior management, clients, and other departmentsAbility to adapt seamlessly to shifting priorities, demands and timelinesFlexible working hoursPositive customer service attitude with excellent soft skillsAbility to bring projects to successful completion through political sensitivityStrong commitment, self-driven with good team leadership skillsLow / Moderate travel (up to 50%) – EMEA regionEducation
Master\'s Degree in technical or management discipline and / or equivalent extensive work-related experienceFortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.
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