Operations Manager (Specialty Coffee)

Overview Our Group is seeking an experienced and passionate

Operations Manager (Specialty Coffee)

to lead our specialty coffee division in

Riyadh, Saudi Arabia . This is a

FULL TIME

position for a dedicated professional who will oversee all aspects of our coffee operations, from supply chain management to customer service. The ideal candidate will be a strategic leader with a deep understanding of the specialty coffee industry, committed to driving operational excellence, maintaining the highest quality standards, and fostering a positive team culture. You will be instrumental in ensuring the efficiency, profitability, and growth of our coffee business.

Responsibilities

Oversee the day-to-day operations of all specialty coffee outlets, ensuring seamless execution and adherence to brand standards.

Develop, implement, and refine operational policies and procedures to enhance efficiency, productivity, and service quality.

Manage the entire supply chain, including the sourcing of high-quality coffee beans, vendor relationships, and inventory control for all supplies.

Lead, train, and mentor a team of baristas and support staff, promoting a culture of continuous improvement and passion for coffee.

Ensure strict compliance with all health, safety, and food hygiene regulations.

Manage budgets, analyse financial performance, control costs, and implement strategies to maximise profitability.

Uphold an exceptional level of customer service, ensuring a premium experience for every guest.

Collaborate with the marketing team to support promotional activities and contribute to the development of new products and services.

Implement and maintain rigorous quality control standards for all beverages and food items served.

Qualifications

Proven experience in an operations management role, specifically within the specialty coffee or premium food and beverage sector.

In-depth knowledge of coffee, from bean-to-cup, including sourcing, roasting profiles, and various brewing methods.

Strong leadership, team management, and interpersonal skills with the ability to inspire and motivate a team.

Excellent financial acumen, with demonstrable experience in budgeting, P&L management, and cost control.

Exceptional organisational, problem-solving, and decision-making abilities.

Outstanding written and verbal communication skills.

A genuine passion for the specialty coffee industry and a steadfast commitment to quality.

A degree in Business Administration, Hospitality Management, or a related field is highly desirable.

Benefits

A competitive salary package commensurate with experience.

Opportunities for professional growth and career development within a reputable group.

A dynamic, collaborative, and supportive work environment.

Comprehensive health insurance and other benefits.

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