Implementation Consultant

Overview

At Deliverect our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus

The Implementation & Consultation team at Deliverect is a dedicated group of seasoned professionals committed to driving unparalleled success for enterprise businesses. Leveraging a deep understanding of large-scale needs we craft seamless technical integration plans that streamline processes reduce errors and elevate operational efficiency directly contributing to our clients ambitious business goals. Our holistic approach encompasses expert project management technical proficiency and continuous improvement ensuring quality while we collaborate closely with customers to tailor our services to their unique requirements.

Your Impact

As an Implementation Consultant at Deliverect you will play a pivotal role in driving our success by guiding key customers through a seamless technical implementation process. Your direct engagement and technical expertise will be crucial in ensuring the successful adoption of our solutions fostering long-term client relationships and directly contributing to Deliverects growth and impact.

This is a full-time hybrid role with a flexible work schedule offering 3 days in our Riyadh office and 2 days from the comfort of your home.

What you will do

• Lead and manage multiple complex implementation projects for a diverse range of clients (SMB Mid-Market) managing timelines and client expectations while making decisions on project execution and escalating significant scope changes (approx. 40% of the time).
• Deliver comprehensive training sessions to clients and partners equipping them with the knowledge and tools to effectively utilize the Deliverect platform and provide hands-on support during and post-implementation to resolve technical issues (approx. 30% of the time).
• Act as a trusted technical advisor configuring the Deliverect platform to align with specific client needs and delivering customised solutions using your deep knowledge of our product suite and integration capabilities (approx. 30% of the time).
• Identify diagnose and resolve technical issues encountered during implementation escalating complex problems to Engineering or Product teams and ensuring timely resolutions for clients (approx. 20% of the time).
• Collaborate closely with internal Sales Customer Success and Product teams to relay client feedback and contribute to the continuous improvement of our implementation workflows and platform enhancements (approx. 10% of the time).

What you will bring

Join Our Innovative Journey

At Deliverect were not just building a platform; were redefining how restaurants and retailers connect with their customers globally. Were looking for agile ambitious and resourceful team members who are excited to tackle complex challenges take calculated risks and contribute to innovative solutions that shape the future of commerce.

What Youll Gain by Joining Us

Our Commitment to Inclusion

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information

If you require any accommodations or support during the recruitment process due to a disability please do not hesitate to contact us.

Ready to shape the future of commerce with us Explore our opportunities and apply today!

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