BMC Helix Process & ITSM Analyst / Workflow Engineer-Remote

Müller's SolutionsWorkFromHome, Riyadh Region, Saudi Arabia

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BMC Helix Process & ITSM Analyst / Workflow Engineer - Remote

Müller's Solutions, a forward-thinking technology consulting firm, is seeking a knowledgeable Helix Process & ITSM Analyst / Workflow Engineer to join our dynamic team. With a strong commitment to delivering exceptional IT service management solutions and optimizing business processes, Müller's Solutions supports organizations in achieving operational excellence and improved service delivery across various sectors.

In this role, you will focus on analyzing, designing, and implementing workflows and processes within the Helix ITSM platform. Your expertise will play a crucial role in enhancing the functionality and user experience of our IT service management tools, ensuring effective alignment with business objectives and best practices.

Key Responsibilities

Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization
Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity
Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs
Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively
Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary
Stay up to date with the latest industry trends, technologies, and best practices related to ITSM

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field

3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms

Strong understanding of workflow design, process mapping, and optimization techniques

Proficient in analyzing business requirements and translating them into technical specifications

Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders

Proven problem-solving skills and a proactive approach to identifying and resolving issuesAbility to work collaboratively in a fast-paced, team-oriented environment

Certifications in ITIL or other ITSM methodologies are a plus

Benefits

Opportunity to work with a talented and passionate team.

Competitive salary and benefits package.

Exciting projects and innovative work environment.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

IT Services and IT Consulting

Location : Riyadh, Saudi Arabia (Remote)

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Analyst • WorkFromHome, Riyadh Region, Saudi Arabia

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