Operations Engineer

Overview

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Automated Operations Engineer role. This position plays a key role in coordinating, supporting, and executing 1st Level proactive and reactive maintenance activities to ensure network services remain available and meet Service Level Agreements (SLA).

If you are passionate about network reliability, continuous improvement, and delivering exceptional service – this opportunity could be the right fit.

What you will do

• Engage in 1st Level Service Monitoring and Event Management
• Manage Service and Resource Alarm Handling
• Monitor resource and service performance
• Respond to network alerts and escalate critical issues impacting KPIs
• Conduct initial checks and troubleshoot customer complaints
• Follow up on major and critical cases for timely resolution
• Prepare and share reports during shifts for accurate documentation
• Collaborate with cross-functional teams to improve network performance
• Work flexible shifts, including nights and public holidays

What you bring

Seniority level

Employment type

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