Office & Guest Experience Manager

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting‑edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics.

Position Purpose The Hospitality Lead oversees a mixture of specialties including Customer Service, Reception, Administrative Support, and Office Management. This role is responsible for creating a welcoming environment and seamless experience for all of TAIT’s visitors, supporting customers and global team members with travel arrangements / local logistics, supporting client visits, and managing the entrances in our Riyadh location. This role will also help support some members of the executive team with client‑specific support tasks.

Responsibilities

Create a welcoming environment for visitors, clients and contractors

Travel and logistics support – providing support with planning and coordinating local and international travel arrangements for both clients and internal staff

Support with the coordination of meetings and conferences – coordinating and overseeing client visits including securing facilities to host meetings, arranging catering and other related tasks

Overseeing the front of house / reception areas – create a welcoming and professional environment

Administrative requests from time to time in support of shared services and / or other departmental needs

Assisting the Executive and Senior Leadership teams with ad‑hoc tasks as required

Proactively taking inventory of office supplies and replenishing as and when required. Own the reorder process for all office supplies and canteen supplies

Assisting and / or managing the organization of company events

Maintain office credit card and process monthly expenses for office supplies for approval and system entry

Promptly and professionally handle incoming calls and direct them to appropriate person, taking messages where necessary. Ensure calls are logged onto the CRM for future tracking and reference

Executive support – Supporting members of the senior team with client‑specific support tasks when required

Communicate with clients and guests ahead of their visit, offering assistance and ensuring they feel welcomed and expected

Treat every visitor as a VIP and provide intuitive guidance (clients, vendors, staff)

Ensure visitors are correctly signed into the building and have correct parking permits and badges where required

General administrative support – assist with general administrative duties, special projects and ad‑hoc client requests as assigned

Sort all mail and distribute it throughout the office, coordinating ingoing and outgoing mail

Process incoming invoices for credit card payment

Maintain an active Employee roster to reference for phone requests that are not in the system, as well as safety for the front desk with recently terminated employees

Management of fleet – booking cars and ensuring correct documentation is taken and filed

Management and coordination for office lease documentation

Recording and liaising for office governmental documentation validity and renewal such as trade license, establishment cards, registration, etc.

Building relationships to develop an understanding of regular visiting clients and their requirements to ensure their visit is seamless and productive including appropriate visa requirements for entrance status to MENA region countries

Supply management – responsible for the order and management of office supplies, kitchen supplies and supermarket food orders

Coordinate and facilitate any repairs, visits, inspections or similar via third‑party contractors

Day to day office and facilities management, coordination and organization

Ensuring alignment with global hospitality team goals and expectations and as well as alignment with hospitality manager

Adhere to all company safety policies and procedures

Attend meetings, seminars, and training sessions as required

Perform assigned duties according to the policies and expectations prescribed by the company

Position Requirements

Minimum 2 years relevant work experience, entertainment industry experience is a plus

Customer service experience

Excellent written and verbal communication skills

No degree is required

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

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