Account Manager (Riyadh)

Responsibilities

• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long‑lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and / or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.
• Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
• Follow daily operations relating to the job to ensure work continuity.
• Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards.
• Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner.

Requirements

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Technology, Information and Internet

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