Investigations Manager I, Investigations

Investigations Manager I, Investigations

You must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal.

Remote Work Requirement

A reliable ISP (internet bandwidth of at least 200 MBPS speed or higher) connection, either through DSL, fiber or a cable modem, and should have at least 100 GB data from a reliable provider. Internet and power back up must be available in case of connectivity / power outages.

Your work area should be a private space in which you are not overlooked or disturbed. Your work area must be free of distractions such as barking dogs, television noise, music, children, etc. You must be able to devote full attention to the Amazon customer.

Key Job Responsibilities

• Leading and developing a team of 18–21 investigations associates; responsible for the overall performance management, coordination, and evaluation of the team using both traditional and data‑driven insights.
• Develop and achieve performance goals and objectives aligned with the network‑wide vision, utilizing performance analytics tools to track progress.
• Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; responsibilities include interviewing, implementing structured training programs, work allocation, and performance reviews supported by analytics tools.
• Mentoring new managers and high‑potential employees, including guidance on leveraging available technology and process‑improvement methodologies.
• Leading Site‑Level initiatives; primary owner of functional responsibilities that impact overall site, with focus on implementing efficient digital solutions where applicable.
• Communicating policies and updates to investigations associates through established channels and digital platforms.
• Ensuring compliance and consistency through systematic monitoring and documentation processes.
• Managing SLAs using real‑time tracking systems and performance dashboards.
• Responsible for quality and productivity of the assigned team, leveraging both traditional metrics and AI‑assisted quality monitoring tools.
• Developing and achieving performance goals through data‑driven decision making and operational excellence.
• Identifying customer issues through :

Analysis of customer feedback and trends

Traditional 'kaizen' and lean methodologies

Conducting regular process assessments

Basic Qualifications

Preferred Qualifications

Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis, pivot tables, and reporting.

Understanding of project management methodologies and their practical application.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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