Ecommerce Manager

Overview

We are seeking a highly organized and results-driven Ecommerce Manager to oversee and optimize our day-to-day marketplace activities. You will be responsible for managing operational workflows, improving seller and customer experiences, and driving overall performance on platforms such as Amazon, Noon, etc.

Responsibilities

• Oversee daily operations of marketplace channels, ensuring smooth order processing, fulfillment, and returns.
• Coordinate with internal teams (logistics, customer service, finance) and external partners (vendors, sellers, couriers) to optimize processes.
• Analyze performance metrics (sales, traffic, returns, seller ratings) and implement improvement strategies.
• Onboard and support sellers, ensuring adherence to marketplace policies and performance standards.
• Manage catalog quality, including product listings, content optimization, and pricing accuracy.
• Monitor service levels (SLAs) and resolve operational issues in real-time.
• Collaborate with tech / product teams to improve platform functionality and user experience.
• Stay updated on marketplace trends, algorithm changes, and best practices.
• Develop SOPs and documentation for scalable operations.
• Ensure compliance with regulatory and marketplace requirements.

Qualifications

Preferred Skills

#J-18808-Ljbffr