Technical support Specialist

Bachelor's in information technology, Computer Science or any related field. Responsibilities

Overseeing daily operations of the Technical Support Department. Executing management requests including device procurement, cybersecurity requirements, and preparing weekly achievement reports. Managing projects from Proof of Concept (POC) through initiation, including drafting RFPs (e.g., Nexthink, BlackBerry). Providing day-to-day end-user technical support and troubleshooting. Installing and maintaining printers, scanners, and barcode devices. Administering Cisco Unified Communications Manager (CUCM), including assigning extension numbers to employees. Creating users and groups, assigning permissions via Microsoft Exchange and Active Directory. Maintaining a comprehensive inventory of all IT assets within the facility. Conducting audits and follow-ups on employee accounts using AD audit tools such as ManageEngine AD Audit Plus. Identifying, diagnosing, and resolving issues related to system services and operating systems. Handling 24 / 7 critical system incidents, including escalation, notification, and cross-team coordination. Supporting and maintaining security solutions (Anti-virus, Cortex, Trend Micro) and performing security audits on servers and networks. Managing user access to network resources, file shares, Active Directory accounts, and groups, including regular auditing. Professional Skills

Strong leadership and team management in technical support operations. Project management expertise, including RFP preparation and vendor coordination. Advanced knowledge of Active Directory and Microsoft Exchange management. Skilled in Cisco Unified CM administration. Solid background in cybersecurity and security solutions (Cortex, Trend Micro, Anti-virus). Strong troubleshooting and problem-solving abilities. Experienced in security auditing and compliance monitoring. Proficient in installation and maintenance of end-user hardware and peripherals. Strong reporting and analytical skills for operational performance tracking. Ability to perform effectively under pressure with 24 / 7 availability for critical issues. Expertise in managing user permissions and network resource access. Seniority level

Associate Employment type

Full-time Job function

Information Technology and Management Industries

Government Administration and Civil Engineering

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