Technical Customer Success Manager

The Role

looking for the technical face of our company in the Kingdom, guiding enterprise customers through secure deployment, operational adoption, and value expansion of our AI platform. Your work will blend deep technical execution with preferably relationship leadership, ensuring our solutions meet Saudi regulatory and cybersecurity standards while delivering measurable impact to O&G operations. You will partner directly with operations and engineering teams, and field personnel to help adopt and maximize the value of our Industrial AI Systems. You will become a trusted technical advisor in the plant environment, working across PoC’s, guiding stakeholders through change management, secure deployment, integration with operational systems, and continuous optimization for production reliability, safety, and efficiency. Key Responsibilities

Lead Secure & Compliant Deployments

Oversee solution deployment and rollouts that comply with Saudi industrial regulations Integrate with O&G systems (such as PI System, SAP PM, EDMS, etc.) Deliver Tangible Customer Value

Collaborate with operations teams to identify opportunities and track improvements against KPIs such as uptime, energy efficiency, and maintenance costs Support investigation of deviations, bridging the gap between field data and actionable decisions Build Long-Term Relationships

Act as a trusted technical advisor to clients’ senior engineering, IT, and operations Partner closely with different teams for consistent service quality Provide hands-on guidance to plant personnel on how to utilize, interpret, and act on AI-driven insights Close the Feedback Loop

Champion local customer needs to Product and Engineering Provide field-based insights to our product teams to enhance system usability, accuracy, and integration capabilities What You Bring

Local & Industry Experience

Based in Khobar or strong and active presence in Saudi Arabia Operations background with significant technology deployment experience Familiar with Saudi industrial compliance and cybersecurity standards Technical Foundation

Proven track record with enterprise software deployments (GCP preferred) Practical understanding of digitalization and AI / ML applications in plant operations Familiarity with SCADA, DCS, IIoT devices, and industrial sensors Customer Success Skills

4+ years in technical customer success roles or similar (solution architect, data engineer, etc) Skilled in facilitating technical and design customer sessions Able to manage escalations and maintain trust under pressure Nice to Have

AI / ML deployment experience in industrial settings Chemical / petrochemical engineering background Build success plans tied to operational KPIs and measurable ROI Conduct Executive Business Reviews to align on progress and expansion priorities Identify new use cases and expansion opportunities for our Customer Business Executives Participate in prospect meetings and industry events as a referenceable expert Provide input on roadmap priorities to address Saudi market requirements Traits That Make You Successful

Startup-ready mindset – Proactive ownership, resourceful, anticipates challenges, and follows through beyond formal responsibilities Strong problem-solving ability – Track record of delivering measurable improvements Excellent communication skills – Ability to influence at field level Operational Excellence – Detailed, structured, and process and results-driven in complex environments Adaptability – Thrives in the dynamic pace of startups while working with large enterprises spending significant time in plant environments and travel across the region as needed Credibility Through Result– Earns respect with technical depth and practical insight How We Measure Success

Customer Health & Adoption – Utilization, and achievement of defined success metrics Technical Excellence – Deployment success, time-to-value, and post-launch stability Customer Advocacy – References, case studies, and satisfaction scores Product Impact – Quality and applicability of customer insights to product roadmap

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