Manager Technical Service

Overview

Work Flexibility : Field-based

We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.

What you will do

• Provide strategic & commercial leadership
• Own and lead commercial and operational service strategy across the region.
• Drive ProCare services contract growth through collaboration with Sales and Marketing teams.
• Ensure service offerings are positioned, marketed, and priced effectively across regions.
• Represent the ProCare business within regional steering committees and leadership teams.
• Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.
• Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.
• Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.
• Ensure consistent messaging and execution of service programs aligned with corporate objectives.
• Use data-driven decision-making to identify and implement continuous improvement initiatives.
• Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.
• Provide direct leadership, coaching, and support to regional service managers and high-potential team members.
• Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.
• Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.
• Manage regional service financials, including budgeting, forecasting, and P&L performance.
• Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.

What you need

Required :

Preferred :

Travel Percentage : None

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