Exchange and Email Signature / Engineer

Overview We are HCLTech, a large tech company with a global presence, focusing on Digital, Engineering and Cloud. We are looking for a highly talented and self-motivated Exchange, Email Signature / Engineer (Banking) to join our team and contribute to advancing the technological world through innovation and creativity.

Role Summary Own L2-level operations for Exchange, Email Signature within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO / RPO.

Key Responsibilities

Provide L2-level support for Exchange, Email Signature in a mission-critical banking environment.

Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.

Operate under ITIL processes (Incident / Change / Problem / Knowledge).

Maintain high availability, performance, and security; participate in DR / BCP drills.

Own complex incident troubleshooting and approved changes for the platform.

Conduct root cause analysis for recurring incidents; implement permanent fixes.

Tune configurations and schedule jobs to improve performance and reliability.

Coordinate vendor TAC cases and firmware / patch planning; validate after-change health.

Required Tools & Technologies

ITIL Foundation

Experience Requirements

3–5 years in administration and change / incident ownership for the platform in banking.

Soft Skills & Banking Behaviors

Clear communication with operations, security, audit, and business stakeholders.

Evidence-driven troubleshooting; strong documentation and runbook hygiene.

Ownership mindset with 24x7 support readiness and on-call rotation participation.

Why Us We are a fast-growing global technology company with a diverse workforce and a virtual-first work environment. We offer comprehensive benefits and a positive work culture that values employee recognition and respect.

Equality & Opportunity for All We are an equal opportunity employer representing 165 nationalities, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, disability, or any other protected classification, in accordance with applicable laws.

Job Details

Seniority level : Not Applicable

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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