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Corporate Director of Residential Operations

Corporate Director of Residential Operations

Red Sea Global HospitalityJeddah, Makkah Region, Saudi Arabia
29 منذ أيام
الوصف الوظيفي

Overview

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title : Corporate Director of Residential Operations

Department : Residential Hospitality Division

Reports to : Group Head of Hospitality

Location : Corporate Office – Red Sea Global Hospitality (with travel to properties as required)

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The Corporate Director of Residential Operations is responsible for leading the creation and development of the new business activity for the hospitality operator. Establish best in class operational performance and positioning, differentiate service excellence across all residential assets under Red Sea Global Hospitality (RSGH) management. This role ensures seamless integration of ownership, hospitality, and residential services, maintaining the highest standards of luxury living while safeguarding asset value and maximizing commercial performance.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Corporate Director of Residential Operations, you will need to :

Strategic Leadership

  • Define, implement, and oversee the operational vision for all RSGH-managed residences, ensuring alignment with brand positioning, sustainability goals, and cultural authenticity.
  • Work with both internal and external development partners on business modelling,
  • Collaborate with design and Technical Services teams from the earliest stages to ensure operational readiness, functionality, and service infrastructure are embedded in each project.
  • Maintain a balance between standardized excellence and localized adaptations reflecting the destination’s identity and homeowner profiles.
  • Integrate managed residential operations into the various existing shared services platforms of RSGH currently serving the iconic resorts portfolio.

Operational Oversight

  • Lead all operational functions for the residential portfolio, from pre-opening through to steady-state operations.
  • Develop and implement SOPs tailored to luxury residential living, covering concierge, engineering, housekeeping, security, wellness, and lifestyle programming.
  • Conduct regular property reviews, audits, and service evaluations to ensure consistency, quality, and continuous improvement.

    • Resident Experience & Lifestyle Services

  • Deliver a bespoke, high-touch owner experience through curated services, personalization, and attention to detail.
  • Oversee owner onboarding journeys, celebratory experiences, and ongoing programming to create a sense of exclusivity and community.
  • Leverage technology and digital tools to enhance communication, convenience, and service personalization.

    • Homeowner Relations & Governance

  • Act as the senior corporate liaison for all Homeowners Associations (HOAs), ensuring transparency, trust, and alignment on service delivery.
  • Oversee the formation, governance, and engagement of homeowners committees, resolving concerns collaboratively.
  • Ensure compliance with homeowner service agreements, bylaws, and community rules, promoting harmony within each community.

    • Residential Rentals & Asset Utilization

  • Develop operational structures for the RSGH residential rental program, ensuring seamless integration with hotel and resort operations where applicable.
  • Safeguard asset care and service excellence for participating properties while ensuring owner consent and satisfaction.
  • Identify and implement ancillary revenue streams without compromising exclusivity.

    • Sales & Marketing Integration

  • Collaborate with Sales & Marketing to ensure alignment of service delivery with product positioning from concept to owner handover.
  • Support sales activities through service briefings, show unit readiness, and curated handover experiences.
  • Provide operational guidance on pricing structures, owner expectations, and post-sale service commitments.

    • Financial & Asset Management

  • Co-develop and manage annual budgets, service charge models, and capital expenditure plans.
  • Monitor financial KPIs, maintain budget discipline, and identify efficiency opportunities without reducing service quality.
  • Explore and implement lifestyle-driven services to enhance revenue and owner satisfaction.

    • Leadership & Talent Development

  • Recruit, mentor, and oversee Residence Managers and operational leadership teams across the portfolio.
  • Foster a service culture built on ownership, excellence, and innovation.
  • Develop specialized training programs tailored to ultra-luxury residential operations and leadership.

    • Qualifications & Experience

  • 10–15 years of senior leadership experience in ultra-luxury residential or hospitality operations.
  • Proven track record in managing large-scale residential communities, including both private ownership and serviced residences.
  • In-depth knowledge of homeowners association governance, property law, and luxury residential trends.
  • Fluency in Arabic and GCC experience are preferred.
  • Bachelor’s degree in Hospitality, Real Estate, or a related field; master’s degree preferred.

    • Key Competencies

  • Strategic and operational leadership with an owner-focused mindset.
  • Strong cultural awareness and emotional intelligence.
  • Advanced financial literacy and contract management skills.
  • Proven business modelling experience
  • Collaborative leadership across cross-functional and multi-property environments.
  • Deep understanding of luxury residential living standards, service innovation, and long-term asset stewardship.

    • In Return, What We Offer

  • Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
  • Competitive compensation package.
  • Access to exclusive perks and benefits within Red Sea Global Hospitality.
  • Health Insurance coverage whilst in service.
  • A supportive and inclusive work environment that values diversity and collaboration.
  • Employee Recognition Programs.
  • Daily meals on duty and uniform dry-cleaning services.
  • Year-round events of social, wellness programs, charity drives, and sports activities.

    • Accessibility and Adjustments

    We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

    Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

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    Director Operation • Jeddah, Makkah Region, Saudi Arabia