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Service Advisor - Jeddah

Service Advisor - Jeddah

TeslaJeddah, Makkah Region, Saudi Arabia
6 منذ أيام
الوصف الوظيفي

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What To Expect

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

What You'll Do

  • Communicate : Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. Manage minor escalations, difficult conversations, liaise with relevant internal teams, and solve problems.
  • Coordinate : Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between customers and the Service team to deliver excellence during every service visit. Ensure all health and safety regulations and procedures are adhered to.
  • Collaborate : Partner across teams and departments to ensure consistency in our customer experience, meet and exceed KPIs, and help your team.
  • Innovate : Continuously create, identify, and implement improvements to the customer experience.

We Offer

  • A dynamic, safe, fast‑paced environment where inclusion, learning, and collaboration are key to success.
  • The chance to work with innovative technology and advanced tools and software.
  • Ongoing training and development to help you grow your skills and career.
  • A competitive compensation and benefits package including Tesla shares.

    • What You'll Bring

  • Customer‑centric attitude : Solid background in customer service, excellent problem solver.
  • Dynamic and skilled multi‑tasker : Prioritize time and tasks efficiently, energetic, highly organized, proactive, thrive in fast‑paced environment.
  • Eager to learn : Understanding knowledge in car repairs and technologies, continuously develop knowledge on service operations and vehicle systems.
  • Excellent communicator : Communicate clearly and respectfully in English, act as Tesla ambassador through digital channels, phone and face‑to‑face.
  • Flexible team player : Collaborate closely with different kinds of people, establish and maintain strong working relationships with stakeholders, willing to work shifts.
  • Safe to drive : Hold a full GCC valid driver’s license.

    • #J-18808-Ljbffr

    إنشاء تنبيه وظيفي لهذا البحث

    Service Advisor • Jeddah, Makkah Region, Saudi Arabia