Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Customer Success Manager (CSM) – SAP Academy for Customer Success – KSA (Hybrid) – GCC Nationals

Join the SAP Academy for Customer Success as a Customer Success Manager (CSM) in the Kingdom of Saudi Arabia. This role is hybrid, focused on building customer relationships and driving value for cloud products. The program begins with a 10‑month learn‑apply curriculum and leads to a full‑time CSM position.

What We Offer

• Highly collaborative, caring team environment with focus on learning and development
• Recognition for individual contributions
• Competitive pay and benefits package
• Opportunity to work with world‑class cloud solutions

The SAP Academy for Customer Success

A global development program for early‑career talent, lasting three years. The program combines classroom learning, field experience, and mentorship. Graduates gain hands‑on experience and prepare for a direct customer‑facing CSM role.

Who You’ll Become

The CSM works directly with customers to guide them through their business journey. Responsibilities include increasing customer satisfaction, retention, renewals, referrals, and upsells, as well as overseeing key milestones throughout the customer lifecycle.

What You’ll Do

CSM Focus Areas

SAP Finance & Spend Management (F&S)

SAP SuccessFactors (Human Capital Management – HCM)

SAP Supply Chain Management (SCM)

What You Bring

Employment and Eligibility

Internship; entry level. Only GCC nationals are eligible.

Equal Opportunity

EEP is an affirmative action employer. We are committed to equal employment opportunity and provide accessibility accommodations. Qualified applicants will receive consideration regardless of age, race, religion, national origin, ethnicity, gender, veteran status, or disability. EOE AA M / F / Vet / Disability

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