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Senior IVR Developer

Senior IVR Developer

TAWANTECHRiyadh, Riyadh Region, Saudi Arabia
20 منذ أيام
الوصف الوظيفي

Responsibilities

  • Design / Develop applications using well defined methodologies, patterns and standards
  • Aware of development practices, technologies, and security implications
  • Review, test and debug team members' code
  • Manage deployment of CVP components across Cisco servers
  • Knowledge of software unit testing and integration testing practices, procedures
  • Identify and analyse user requirements
  • Write well-designed, efficient, secure code
  • Java / JEE, Web Development Experience
  • Support and maintain existing ICM applications - troubleshoot and fix defects, perform maintenance activities
  • Scripting knowledge for creating a new call flow and understanding modification of existing scripts
  • Knowledge of : Call Control, Multimedia Contact Centers, Skillgroup & agent mapping, IVR Scripts; Technical understanding in VXML, SSML, XML, JAVA, JavaScript, Rest APIs, Portals, Database architecture

Qualifications

  • Bachelor\'s Degree required in Computer Science or equivalent (a combination of education and experience will be considered)

    • High level of English interpersonal skills and communication skills both written and oral.

    Experience

  • 6+ years of proven work experience as an IVR Developer or similar role
  • Up-to-date knowledge of JAVA and web technologies
  • Skills to design, develop and implement Cisco CVP (Customer Voice Portal) & ICM IVR scripts
  • Experience with small / medium sized teams
  • Strong understanding of application development methodologies and approaches
  • Knowledge of core banking systems applications and other ERP systems, Linux Operating Systems
  • Good problem-solving skills, interviewing and workshop facilitation for requirements gathering; ability to estimate implementation timeframes

    • Behavioural Competencies

  • Planning, budgeting and priority activities management / Interpersonal skills
  • Managerial and leadership skills / Team spirit / Problem solving / Good communication skills

    • Senior / Employment Details

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Other
  • Industries : IT Services and IT Consulting

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