Ground Operations Team Member

Ninja?? نينجاJeddah, Makkah Region, Saudi Arabia

4 منذ أيام

الوصف الوظيفي

Join Our Team as a Ground Operations Team Member

Are you passionate about fieldwork and ensuring smooth daily operations? We're looking for a Ground Operations Team Member to join our dynamic team!

Key Responsibilities

Visited Stores & Schedule and conduct daily visits to monitor the performance of stores and collection points associated with captains
Captains Training & Ensure that newly onboarded captains are effectively trained in accordance with Ninja's operational standards
Captain Room Audit & Regularly inspect the captain waiting area / workspace to ensure compliance with safety and quality standards
Captain Performance and overall issues & Monitoring and improving captain performance with a focus on key operational areas such as on-time delivery, uniform compliance, accurate form submission, and proper issue escalation to ground supervisors. Ensuring captains meet delivery timelines, adhere to dress code standards, and follow reporting protocols is essential for maintaining service quality and operational efficiency
Ground Trips with captain & Record captain performance based on trip completion and track achievement of daily delivery goals, and to report issues, area of improvement of the delivery journey to the responsible party
Captains Overall Issues & Reporting all captains issues

Requirements

High school diploma or equivalent

Diploma or certification in logistics, supply chain, or related field (preferred)

Basic understanding of logistics and ground handling operations

Basic computer literacy and experience with Microsoft Office or logistics software

Strong communication and problem-solving skills

Ability to work in a fast-paced environment and adapt to changing priorities

Experience in coordinating with drivers / captains and ensuring compliance with SOPs

Knowledge of safety and security protocols in a logistics or aviation environment

Location

Jiddah, Makkah, Saudi Arabia

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Team Member • Jeddah, Makkah Region, Saudi Arabia