Technical Support Specialist ll

Under the supervision of IT Support Specialist, the position is responsible to install, configure, test, monitor, support, and troubleshoot IT Infrastructure.

IT Infrastructure Support

• Configure, install, test, monitor, support, update the IT Infrastructure (including routers, switches, gateways, firewalls, network security devices, and related Operating systems and software).
• Ensure consistent and reliable operation to meet business needs by diagnosing, troubleshooting, and resolving IT issues and / or respond to outages.
• Manage, research, and resolve complex end-user escalation incidents.
• Maintain reliability of systems and networks by monitoring, running tests, and troubleshooting.
• Test and perform upgrades and patches to installed operating systems and software.
• Monitor backups and plans for installed systems.
• Maintain familiarity of recovery plans for every critical function.
• Ensure information security by monitoring threats, alerts, and security vulnerabilities for installed systems; implement response plan for various types of threats and attacks.
• Create and maintain system documentation of processes, procedures, plans, network topologies, and configurations and ensure audit compliance.
• Coordinating multiple vendor solutions for support.

IT Governance, Risk Management, & Compliance

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