Channel Team Lead

At Amazon, we're working to be the most customer‑eccentric company on earth. To get there, we need exceptionally talented, bright, and self‑driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

We're seeking a Channel Team Lead for our Delivery center. In this role you will be responsible for IHS operations at our DCs & EDSP management and support the DC manager in performance management and driving the operational plan to deliver above‑goal performance.

Title : Channel Team Lead

Location : Coimbatore

Essential Functions

• Account Identification & Acquisition : Market mapping and identification of potential retail stores for time‑bound acquisition, induction and onboarding of new accounts (IHS stores) in the assigned territory.
• Account Management : Managing and driving the growth of the Channel partners / stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits : Visiting targeted number of stores on a daily / weekly / monthly basis.
• Training : Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Network Enablement : Work on the ground to enable the network with new product launches and partner with the operations and other teams.
• Reporting : Maintaining & publishing routine reporting on the stores’ current performance & business with Amazon. Publish recommendations and action plans based on data. Report the overall network health in the assigned territory.
• Team Management : Building and managing a multi‑layer team and managing performance through on‑the‑job coaching and mentoring. Drive the team of associates for managing their targets.
• Expectation Management : Set proper expectations, provide clear status communications, and manage relationships with the acquired / assigned stores for mutual growth.
• Operational Improvement : Work with stores / channel partners to improve operational aspects of their business to provide a great delivery experience and consistently enhance efficiency.
• Engagement : Enhance engagement with accounts to improve business and increase retention.
• Goal Achievement : Drive stores against goals (Volume, FTR and other key metrics).
• Escalation Management : Handle day‑to‑day operational escalations and be available round the clock to manage issues.
• Stakeholder Management : Internal / External stakeholder management.
• Support Operations : Support station operations and / or customer deliveries.

Essential Skills

Key Job Responsibilities

Basic Qualifications

Preferred Qualifications

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