Fulfillment & Logistics Senior Manager KSA

Who we are

Opontia is the only digital-first consumer goods group in MENAT as well as Central & Eastern Europe, growing by acquiring successful e-commerce brands. We acquire, operate, and scale outstanding e-commerce brands with superstar products. Backed by leading global investors, we have raised one of the largest Series A rounds in the region at $42M. Our offices are located in Riyadh, Istanbul, Warsaw, and Dubai.

The Role

We are seeking a passionate Senior Manager specializing in Warehousing, Logistics, Marketplace, and D2C E-commerce to join us as Fulfillment & Logistics Senior Manager in our Riyadh, KSA office. Your responsibilities will include developing and managing our e-storage, order fulfillment, marketplace replenishment, last mile, and reverse logistics operations. Additionally, you will play a key role in the operational integration of Opontia's acquired brands in Saudi Arabia.

Key Responsibilities

• Identify, assess, onboard, and manage suitable partners for Storage, Fulfillment, and Last Mile logistics in Saudi Arabia.
• Develop, improve, and ensure compliance with SOPs and SLAs with internal and external stakeholders for online marketplaces, own websites, social commerce, and B2B channels.
• Drive governance processes internally and with partners.
• Conduct SWOT analyses, cost / benefit assessments, and operational strategy evaluations.
• Continuously challenge the status quo to improve efficiency and productivity.
• Monitor and improve performance metrics such as SLA fulfillment %, On Promise Attempts %, Delivery %, Lead Time, Customer Return Rate %, Fulfillment and Logistics NPS, among others.
• Maintain and validate functional reporting for real-time insights and trend analysis.
• Conduct due diligence on potential e-commerce brands for acquisition, assessing complexity and costs.
• Lead the operational integration of newly acquired brands to ensure seamless sales and customer experience.
• Collaborate on cross-functional projects involving Acquisitions, Brand Management, Tech, and Finance.
• Hire, manage, and coach a team of Fulfillment & Logistics professionals.
• Conduct staff performance reviews.

The perfect fit

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