Central Operations Support Executive, External Fulfilment

Central Operations Support Executive, External Fulfilment Job ID : | Amazon Turkey Perakende Hizmetleri Limited Sirketi

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering field support to sellers and audits, stakeholder management within and outside of Amazon, rolling out new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership.

Key job responsibilities

Remotely monitor efficient functioning of the assigned sites via outbound call, emails and coordination with field executives.

Liaise between field executives / sellers and various internal and external agencies for efficient and timely execution of operations.

Train and direct sellers for execution and adherence of norms and practices.

Devise and deploy SOPs, analyse data, and propose features and processes, which focus on improving the Seller experience.

Willing to work on weekends and in shifts.

Basic Qualifications

Excellent Communication Skills.

Demonstrated basic analytical ability, results‑oriented environment with external customer interaction.

Highly proficient in Microsoft Excel and Windows based applications.

Able to work on weekends (and shifts).

Fluent in English (Verbal and written).

Preferred Qualifications

Skill to handle external sellers as stakeholders / customers with excellent organizational and follow‑up skill.

Good analytical and problem‑solving skills with the capability of setting priorities and working under pressure.

Must be able to multi‑task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel.

Experience in working with logistics and / or manufacturing industry is an advantage.

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