Senior Technical Support Engineer - Electrical

Overview

Senior Technical Support Engineer position for Lucy MENA Regional Headquarters. Location : Riyadh, Dammam, with travel. Job Reference No : 3841.

Job purpose : The role provides comprehensive technical and application support to customers and internal teams globally, aligning with business goals and customer needs. It combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. Responsibilities include designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, and fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Responsibilities

• Global On-site Customer Support : Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.
• Internal Technical Support : Provide expert-level technical assistance to sales, engineering, and production teams across Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.
• Innovative Application Solutions : Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.
• Technical Training Program Design : Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.
• Customer Product Approvals : Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.
• Integrated Product Solutions : Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Work in a team to produce programmes that satisfy stakeholders at various levels.
• Customer Specification Alignment : Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.
• Cross-functional Collaboration : Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.
• Budget and ROI Management : Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.
• Problem-solving Support : Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.
• Industry Trend Awareness : Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.
• Solution Innovation and Research : Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

Dimensions

Secondary Activities / Tasks

Experience, Knowledge & Skills

Functional Competencies

Behavioural Competencies

Other Requirements

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

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