Program Assistant(Relocation Focal Point and Protocol Coordinator)

Overview Program Assistant (Relocation Focal Point and Protocol Coordinator)

– World Bank

Location : Riyadh, Saudi Arabia | Job # req34447 | Organization : World Bank | Sector : Administration / Office Support | Grade : GC | Term Duration : 3 years | Recruitment Type : Local Recruitment | Required Languages : Arabic; English

Attention : Only applicants who are nationals, legal residents, or otherwise have legal presence in the duty station and who are authorized to work in the duty station will be considered.

The World Bank Group offers a unique opportunity to help clients solve development challenges. The World Bank Group is a global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity, and promoting sustainable development. For more information, visit & Responsibilities

Coordinate with Ministry of Foreign Affairs, Ministry of Interior, The KSA Police, and other government agencies to facilitate services and protocols for WBG staff traveling to KSA on mission or relocating to Riyadh.

Serve as the relocation focal point for the growing regional office in Riyadh; develop trusted working relationships with technical counterparts at key ministries to facilitate issuance of travel and immigration documents.

Process visa requests for visiting missions, relocating staff and families.

Manage office logistics, moves and transitions, and recommend system improvements.

Facilitate settling in (driver’s licenses, opening bank accounts) and coordinate with the regional relocation team for additional support.

Handle logistics for high-level visits and missions, including airport protocols; coordinate with Program Manager and Senior Program Assistant for visits and missions to Riyadh.

Train colleagues as backups for protocol tasks and support team collaboration.

Provide quality control of internal and external documents; review documents for accuracy and adherence to World Bank guidelines.

Assist in drafting, editing, formatting, and production of documents and correspondence; coordinate schedules and communicate changes to staff and officials outside the unit.

Solve non-routine problems; respond to requests requiring research; assist with organizing meetings, conference calls, video conferences, workshops, and events; build participant databases and draft event reports.

Coordinate travel requests for consultants; assist with mission agendas and logistics for visiting missions.

Maintain up-to-date distribution lists, contact details, and distribute documents to relevant task teams; keep unit project and files organized (paper and electronic).

Handle bookings for business travel; obtain tickets and visas for staff; collaborate with team members to support output and generate reports as needed.

Back up other colleagues as needed and contribute to team work and outputs.

Selection Criteria

Education / Experience Minimum education : Bachelor’s degree Minimum 2–5 years of relevant experience

Required Competencies Technology and systems : advanced knowledge of Microsoft Office; maintain up-to-date tech skills

Project and task management : strong organizational, problem-solving, and analytical skills; ability to manage multiple tasks with attention to detail

Institutional policies, processes, and procedures : knowledge of WB policies and procedures relevant to responsibilities

Versatility and adaptability : flexibility to implement new solutions; willingness to stretch capabilities

Client Orientation : good communication, professional client service attitude

Learning, knowledge sharing and communication : ability to write, edit, and proofread; share knowledge across the unit

Business judgment and analytical decision making : manage information and respond to inquiries

Drive for Results : take ownership to meet deadlines and achieve results

Teamwork and Inclusion : collaborate with team members and respect diverse viewpoints

WBG Culture Attributes

Sense of urgency : anticipate and respond quickly to stakeholder needs

Thoughtful risk-taking : challenge status quo to achieve impact

Empowerment and accountability : act with accountability for results

Core Competencies World Bank Group Core Competencies

Benefits and Inclusion The World Bank Group offers comprehensive benefits, including retirement plan; medical, life and disability insurance; and paid leave including parental leave, with accommodations for disabilities. We are an equal opportunity and inclusive employer, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

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