Back Office Key Account Manager

The post holder will oversee the relationship between the company and some of our most valued and important clients. You will be responsible for building and maintaining relationships with our client’s key points of contact and responding to and fulfilling client requests.

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREAS

Customer service :

• Acting as a point of contact for Back Office clients by answering questions and queries on time, including processing incoming e-mails and phone calls.
• Ensure all clients receive a clear plan and timeline of service activities, including relevant dependencies such as required documentation and task dependency conditions.
• Ensure that all clients are updated with the status of their services and requests. And that they are informed quickly and professionally when there are complications with activities.
• Sending timely and regularly updates on activities and tasks an ensuring that the client contact has all the information they require to make informed decisions and to keep their own stakeholders informed.

Administration activities :

Client-facing activities :

Support the Head of Back Office Business Unit to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation .

Back Office Activities :

Collaborative Working :

SKILLS, KNOWLEDGE AND EXPERIENCE Skills :

Personal Characteristics

Experience :