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Vice President Operations

Vice President Operations

Ruya RecruitmentRiyadh, Riyadh Region, Saudi Arabia
14 منذ أيام
الوصف الوظيفي

Overview

Are you a strategic leader with a proven track record in IT service delivery and operational excellence? Our client, a leading digital transformation and solutions provider, is seeking a VP of Operations to oversee project delivery, increase growth, and ensure operational alignment with strategic goals across the business.

Key Responsibilities

  • Delivery & Project Management

Oversee end-to-end delivery of products and services from initiation to closure.

  • Lead and ensure project execution per PMI standards.
  • Service Management & Client Success

    • Supervise service management functions to ensure client satisfaction and identify opportunities for upselling and renewal.

  • Maintain consistent delivery quality. Oversee the monitoring and reporting of client satisfaction metrics.
  • Crossfunctional Collaboration & Oversight

    • Collaborate cross-departmentally to ensure correct pricing, cost control, and profitability.

  • Present operational insights and performance updates to the board.
  • Foster a culture of accountability, mentorship, and continuous improvement.

    • Qualifications

  • 10+ years of experience in IT services or software delivery operations, including leadership of large-scale projects.
  • Bachelor’s degree in Computer Science, IT, or related field (PMP certification is a plus).
  • Strong track record in profitability management and client satisfaction.
  • In support of nationalisation, this position is only open to nationals of Saudi Arabia.

    • Seniority level

  • Executive

    • Employment type

  • Full-time

    • Job function

  • Information Technology, Project Management, and Strategy / Planning

    • Industries

  • Technology, Information and Media and Research Services

    • #J-18808-Ljbffr

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